Frequently asked questions
Clear answers to the most common questions about our courses, access, refunds, and policies.
How do I access my purchased courses?
After purchase you receive an immediate email with a secure link. Courses are available in your account dashboard for lifetime access.
Do I need any special knitting supplies to start?
Every course includes a recommended materials list. Most lessons use standard needles and yarn that you can find at any craft store.
What is your refund policy?
We offer a 30-day no-questions-asked refund on all digital courses. Simply contact support within that window.
Can I download the video lessons?
Yes. All video lessons can be downloaded for offline viewing through the course platform.
Are there any recurring subscription fees?
No. All courses are one-time purchases. There are no hidden monthly fees.
How long do I have to complete a course?
Courses never expire. You keep lifetime access and can revisit any lesson whenever you like.
Do you offer gift cards or bulk licenses for groups?
We support gift cards and group licensing. Reach out via the contact page for enterprise pricing options.
Is customer support included with every purchase?
Yes. Every course includes 12 months of priority email support from our certified instructors.